At some stage in every business' life, they will receive negative reviews online. It might be in a product review on your website, or a comment on your social media post. While there is nothing to prevent them from occurring, other than to disable all review submissions, the best way forward is to respond appropriately to the review.
That's where many business owners have some difficulties in knowing what to say to remedy the situation.
The good news is though, you hold the power towards transforming a negative review online into something positive, and today we're explaining how to do this.
You can't avoid them, so you have the make the most of them. But don't stress, because there is plenty of good news to consider when you receive a bad review online:
SO go ahead and publish your negative reviews. The issue is not with the reviews themselves, but with the way you manage them.
We're all looking out for those 5-star reviews on our business. Unfortunately, sometimes we're given feedback from customers which isn't so great. However, by responding appropriately online to a negative review, we are demonstrating that we value what our customers have to say. When you do receive a review which isn't that great, here's what you can do to turn it into a positive experience for all:
While it would be easier and quieter to respond privately, if the situation allows, respond back publicly so everyone reading the review can see what you have done to fix the problem. To learn how to enable reviews on your website, check out our article Why Product Reviews Are Important & How to Enable Them On Your Website.
Posted: Monday 19 August 2019